Context

Brief description of the context in which the problem or opportunity was identified. Include the triggers and the stakeholders involved.

Pain or initiative description

Detailed description of the current problem or pain point. Include concrete examples, user testimonials, and metrics if available.

Impact

Explain the impact of the pain point on users, internal teams, and business objectives. Include figures or statistics if possible.

Objectives

The expected outcomes of resolving the pain point or initiative. Describe how this will contribute to business or product goals.

Affected users

Who is affected by this pain point? Describe the types of users or specific personas.

Proposed solutions

Describe potential solutions to resolve this pain point. Include preliminary ideas, possible approaches, and examples of similar solutions if applicable.

Success criteria

Define clear and measurable criteria for the resolution of this pain point to be considered successful.

Assumptions

List the assumptions made during the drafting of this ticket.

Constraints