Here, you will find answers to these questions:

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Settings are accessible only if you are an owner or administrator.

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The Products section in Settings allows you to manage and organize your products in RoadmapHero. Here's an explanation of the main features:

How to Add a New Product?

Click the + New product button in the top-right corner.

• Fill in the required details (name, type, etc.).
• Your product will appear immediately in the list.

What Does Product Type (Internal/External) Mean?

• Internal: The product is intended for internal use within your organization (e.g., internal tools).
• External: The product is intended for your customers or end users.
• How to Change? Click on the Type column and select Internal or External from the dropdown menu.

What Types of Tickets Are Associated with a Product?

The columns display the ticket types available for each product: